SHIPPING POLICY

Refund Policy

Thank you for visiting and shopping at www.pantasticpants.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method : The Courier Guy Standard

Estimated delivery time : 2-3 Business Days

Shipment cost: R75

Delivery delays can occasionally occur.

www.pantasticpants.com ships to addresses within South Africa

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.pantasticpants.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.pantasticpants.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns and Refunds

We will refund or exchange most goods if you return them within 14 days of purchase, provided:

it is in its original packaging and condition, including all attachments, accessories and documentation;
it is unused

International Shipping Policy

We currently do not ship outside South Africa.